Frequently Asked Questions (FAQ)

Q1: What is Roc Hardwear?

A: Roc Hardwear is a distinctive lifestyle brand catering to adults seeking a blend of style and sensuality and ones who want to explore their wild side. Our product are for the grown and sexy people who aren’t afraid to that it to the next level.

Q2: Are Roc Hardwear products only for a specific gender or orientation?

A: No, Roc Hardwear products are designed to be inclusive and suitable for individuals of all genders and sexual orientations. Our goal is to provide a diverse range of products that cater to a wide audience.

 

Product Information:

Q3: What types of products does Roc Hardwear offer?

A: Roc Hardwear specializes in adult sex toys, premium underwear, premium candles and Rochardwear merch. Our product lineup includes a variety of intimate accessories and lingerie designed to enhance your lifestyle.

Q4: Are Roc Hardwear products made from safe materials?

A: Absolutely. We prioritize the safety and well-being of our customers. All our products are crafted from body-safe materials and undergo rigorous quality checks to ensure they meet the highest standards.

Q5: Are Roc Hardwear products discreetly packaged?

A: Yes, we understand the importance of discreet packaging. All orders are shipped in plain, unmarked packaging without any explicit branding, ensuring your privacy.

 

Ordering and Shipping:

Q6: How can I place an order?

A: You can easily place an order through our user-friendly online store at www.rochardwear.com. Simply browse our products, add your desired items to the cart, and proceed to checkout. We accept many forms of payments.

Q7: What are the shipping options available?

A: Free shipping for orders $100 or more. For adult toys shipping is a flat rate of $7 unless it is a large item. Standard and shipping prices are estimated at checkout for larger items. Estimated delivery times are 5-9 business days.

Q8: Is international shipping available?

A: No, unfortunately Roc Hardwear can not ship to international destinations.

 

Returns and Exchanges:

Q9: What is Roc Hardwear's return policy?

A: What is the return policy?

Upon receiving your package, kindly ensure a prompt inspection of all items to verify their functionality. We are pleased to offer either account credit or item replacement for any products found to be defective. It's important to note that due to the nature and usage of Adult Products, all sales are considered final, and returns cannot be accommodated by the warehouses.

If you encounter a defective or incorrect item within the initial 30 days of receipt and wish to initiate a refund or replacement, please reach out to us. We will promptly record the necessary details in your order to facilitate a seamless resolution for your product concern. Kindly provide the order number, product name/ SKU, along with a comprehensive description of the issue, and if possible, accompanying photos. You can direct this information to info@rochardwear.com.

Occasionally, manufacturers may require the return of defective items. Should such a situation arise, we will notify you and provide instructions for your return package. Please ensure that your return package includes the following:

  • The packing slip
  • A note detailing the encountered problem
  • Your preference for a refund or a replacement of the defective item

Kindly note that failing to include a note may impact your eligibility for a refund. With our extensive range of products, some feature measurements while others do not. Please be aware that refunds for products lacking measurements will not be issued due to sizing concerns. Prior to placing an order, ensure that the chosen product aligns with all your requirements, including size. Should a product not match its description or if there's a color discrepancy due to monitor variations, please get in touch with us, providing pertinent details and photos.

Lastly, manufacturers might alter packaging styles before updating our images. Rest assured, the product itself remains consistent with the description, even if packaging appearances differ. Please understand that such changes do not warrant returns or credits.

Q10: How do I initiate a return or exchange?

A: To initiate a return or exchange, please contact our customer support team at info@rochardwear.com They will guide you through the process and provide you with all the necessary information.

 

Privacy and Security:

Q11: How does Roc Hardwear protect my privacy and personal information?

A: Your privacy is of the utmost importance to us. We have strict security measures in place to safeguard your personal information. We do not share your details with third parties, and all online transactions are encrypted for added security.

Q12: Will my purchase show up on my bank statement?

A: To respect your privacy, your purchase from Roc Hardwear will appear on your bank statement under a discreet and neutral name.

 

Contact Us:

Q13: How can I get in touch with Roc Hardwear's customer support?

A: If you have any questions, concerns, or need assistance, you can reach our dedicated customer support team at info@rochardwear.com. We're here to help and ensure your Roc Hardwear experience is enjoyable and satisfactory.

Please note that this FAQ is provided for informational purposes and may be subject to change. For the most up-to-date information, please visit our official website at www.rochardwear.com.